RoleSec Refund & Cancellation Policy

Effective Date: December 13, 2025
Last Updated: December 13, 2025
Next Review Date: December 13, 2026

This Refund & Cancellation Policy (“Refund Policy”) applies to purchases of RoleSec digital courses and related Products (“Products”). By purchasing, you agree to this Refund Policy, our Terms of Use (/terms), and our Terms of Sale (/sale-terms).

1) Digital Products — All Sales Final (Default)

Because our Products are digital and provide access to online educational content, ALL SALES ARE FINAL and NO REFUNDS are provided, except where required by applicable law.

If you do not agree, do not purchase.

2) Limited Exceptions (Sole Discretion)

RoleSec may consider a refund only in the following narrow situations, and only at our sole discretion, unless otherwise required by law:

2.1 Duplicate Charge / Billing Error

If you were charged more than once for the same Product due to a verifiable processing error.

2.2 Proven Non-Delivery Caused Solely by RoleSec

If you can demonstrate that you paid but did not receive access due solely to a RoleSec-controlled technical failure, and we are unable to restore access after reasonable troubleshooting.

2.3 Confirmed Unauthorized Transaction

If the payment processor confirms the transaction was unauthorized and not caused by your negligence (for example, not due to sharing your card details or account credentials).

3) No Refunds in These Common Situations (Examples)

Without limiting the above, we do not provide refunds for:

  • change of mind, lack of time, or dissatisfaction with learning style,

  • failure to complete the course,

  • your inability to access due to your device, browser, network, firewall, employer restrictions, or third-party outages,

  • purchases made using discounts/promotions (unless required by law),

  • partial consumption/access of the Product,

  • misunderstanding “lifetime access” or expecting perpetual availability of specific features,

  • alleged outcomes not achieved (compliance, audit results, business results, etc.),

  • violation of our Terms of Use (including account sharing or prohibited use).

4) Refund Abuse and Enforcement

We reserve the right to deny refund requests if we reasonably suspect:

  • refund abuse or serial refund behavior,

  • fraud or unauthorized access attempts,

  • account sharing or credential misuse,

  • policy manipulation,

  • violation of our Terms.

We may also suspend or terminate the Account and deny future purchases where we determine abuse.

5) How to Request a Refund (If You Believe You Qualify)

Submit requests by email to: [email protected]
Subject line: “Refund Request”

Include:

  • purchaser name and email used at checkout,

  • Product name,

  • order/receipt identifier (if available),

  • date of purchase,

  • detailed explanation and supporting evidence (screenshots/logs if relevant).

6) Request Window

To be considered, a request must be submitted within 7 days of purchase, unless applicable law requires a longer period.

7) Review and Processing

  • We may request additional information to verify eligibility.

  • If approved, refunds are issued to the original payment method (where possible).

  • Processing times depend on your bank/payment provider and are outside our control.

8) Chargebacks and Payment Disputes (Hard-Line)

If you initiate a chargeback or payment dispute instead of contacting us:

  • we may immediately suspend your access and/or Account,

  • we may refuse future purchases,

  • we may require resolution of the dispute and reimbursement of chargeback fees before restoring access.

9) Cancellations

RoleSec currently sells one-time purchase Products (not subscriptions). If we introduce subscriptions in the future, cancellation terms will be posted on this page or in separate subscription terms.

10) Legal Compliance

Nothing in this Refund Policy is intended to limit rights that cannot be limited under applicable law. Where a mandatory consumer right applies, we will comply with the law.

11) Contact

RoleSec, LLC
Email: [email protected]
Subject line: “Refund”